Return and Refund Policy
At Babmom, we want you to be fully satisfied with your purchase. If you're not completely happy, we offer a 30-day return policy, so you can shop with confidence.
1.Eligibility
- Timeframe: Returns are accepted within 30 days from the date of delivery.
Conditions:
A.✅ Free return shipping if the item is:
- Damaged during transit
- Defective or materially different from the product description
(The return shipping fee is no more than 30% of the product price or our item's shipping fee, you need prepaid this fee, we will pay you after we receive your return's item)
B.❌ Customer pays return shipping if the reason is:
- Damaged during transit
- Defective or materially different from the product description
2. Return Process
-
Pre-Approval Required:
- Contact us via 📧 Suppoet@babmom.com to initiate a return.
- Provide your order number and reason for return.
-
Authorization:
- We will verify eligibility within 2 business days and email you:
- Approved return shipping address
- Unique Return Authorization Number (must be marked on the package)
- Step-by-step return instructions
- We will verify eligibility within 2 business days and email you:
3. Inspection & Refund
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Processing Time:
- Refunds are issued within 7 business days after receiving and inspecting the returned item.
-
Refund Method:
- Approved refunds will be credited to your original payment method (e.g., Visa, Google Pay).
- Allow 1-5 business days for the refund to reflect in your account, depending on your bank/payment provider.
4. Exceptions
- Returns may be rejected if:
- Items show signs of use, wear, or unauthorized modifications.
- Original tags, packaging, or accessories are missing.
- No Return Authorization Number is provided.
5.Policy Compliance
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Transparency:
- Full refund amount excludes non-refundable return shipping fees for customer-initiated returns
- No restocking fees apply.
- Full refund amount excludes non-refundable return shipping fees for customer-initiated returns
-
Contact Visibility:
- Physical address and customer service hours are listed on our Contact Us page.
6. Related Policies
CANCELLATION POLICY
Please kindly note that as long as your “customized order “ hasn't been shipped , we will only refund you total shipping cost (product cost can not been refund). if they are shipped, we are sorry that we won't accept order cancellation.
A. For Order cancellation within 24 hours and the order status shows “awaiting fulfillment”, we will refund 80% of the total price. (20% of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and other miscellaneous cost.)
B. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, within the processing time,we will refund 50% of the total price (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers).
C. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, exceed the processing time,we will refund you 70% of the total price.
D. If the order status shows “shipped”, we are sorry that we could not accept any order cancellation.
We want to ensure you’re satisfied with your Babmom experience. If you have any questions about our returns and refunds policy, feel free to reach out to us at support@babmom.com.